Shipping policy
Shipping Fees
- Free Shipping
Order Processing
- All orders are processed within 3–5 business days after payment confirmation, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
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Shipping Origin
- All items are shipped from Japan.
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Domestic Shipping (Japan)
- Orders within Japan are shipped via a reliable domestic courier.
- Estimated delivery time: 1–3 business days after dispatch.
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International Shipping
We offer international shipping to selected destinations.
- Shipping methods may include Japan Post, DHL, FedEx, or equivalent carriers
- Estimated delivery time: 3–14 business days, depending on destination and customs clearance
Delivery times are estimates only and are not guaranteed.
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Customs Duties & Taxes (Important)
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
• These charges are not included in the item price or shipping fee
• All customs duties and taxes are the sole responsibility of the customer
• We do not mark orders as gifts or undervalue items on customs declarations
Customs policies vary by country. Please contact your local customs office for more information before placing an order.
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Customs Delays & Refused Shipments
We are not responsible for:
• Delays caused by customs inspections or clearance procedures
• Shipments refused or held by customs authorities
• Additional documentation or fees required by customs
If a shipment is returned to us due to unpaid customs duties, refusal of delivery, or incorrect address information, the order will be considered abandoned, and no refund will be issued.
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Address Accuracy
Please ensure all shipping details are accurate and complete at checkout.
We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.
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Lost or Damaged Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is lost or damaged in transit, please contact us as soon as possible so we can assist with a carrier inquiry. Claims are subject to the carrier’s terms and conditions.
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Contact
If you have any questions regarding shipping, please contact us through the contact information provided on our website before placing your order.